FAQ - Frequent Questions
Cancellation terms without penalty vary depending on the period (high/middle/low season). When you make a reservation, the terms within which you can cancel your reservation without charge can be seen at the bottom of the reservation form.
For U.S. military personnel On Orders cancellation policy without penalty is 1 day prior to check-out date. Late cancellation or No-Show is charged the amount of the first night.
For four-legged friends staying overnight with you, a surcharge is charged upon departure, ranging from 20 to 50 euros depending on the length of your stay.
The driving distance is about 10 km. Traffic permitting the travel time is around 20 to 30 minutes.
Our hotel is connected to the historic center by bus line 1, with a frequency of 12-15 minutes.
FAQ - Us Personnel
Credit card information is requested to guarantee the reservation The balance of the stay is required directly at the hotel.
In cases where a Sponsor or Point of Contact is making the reservation on behalf of a U.S. military/civilian, the hotel will ask for the credit card information of the person making the reservation, substituting the payment information at the guest’s check-in.
A copy of Travel Orders is requested at Check-in and for eligible US personnel, a Statement of Non-Availability is requested.
Government Rate cannot be applied to reservations made through Travel Agents, Tour Operators or online booking systems (Booking.com/Expedia/Hrs etc.)
For U.S. military personnel On Orders cancellation policy without penalty is 1 day prior to check-out date. For late cancellation or No-Show is charged the amount of the first night.
Do you need more information?
Click and fill out the form or call us at +39 0444 300855 active 24h/24