{"id":3163,"date":"2023-06-15T07:29:55","date_gmt":"2023-06-15T07:29:55","guid":{"rendered":"https:\/\/www.hotelmaryvicenza.it\/faq\/"},"modified":"2023-09-06T13:26:40","modified_gmt":"2023-09-06T13:26:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelmaryvicenza.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ - Frequent Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ - Frequent Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I cancel my reservation after the deadline for applying the penalty, am I charged for my stay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Cancellation terms without penalty vary depending on the period (high\/middle\/low season). When you make a reservation, the terms within which you can cancel your reservation without charge can be seen at the bottom of the reservation form.<\/p>\n

For U.S. military personnel On Orders<\/strong> cancellation policy without penalty is 1 day prior to check-out date. Late cancellation or No-Show is charged the amount of the first night.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make a reservation if I don't have a credit card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The online reservation system requires credit card information in order to proceed with the reservation. If you do not have a credit card you can make a reservation by emailing us directly at info@hotelmaryvicenza.it<\/a> or by calling us at +39 0444 300855<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For four-legged friends staying overnight with you, a surcharge is charged upon departure, ranging from 20 to 50 euros depending on the length of your stay.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take by public transportation to go to the fair from the hotel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The driving distance is about 10 km. Traffic permitting the travel time is around 20 to 30 minutes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I leave my car at the hotel and reach the center by public transportation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our hotel is connected to the historic center by bus line 1, with a frequency of 12-15 minutes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQ - Us Personnel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen I communicate my credit card information, to make a reservation on the site, is the reservation amount charged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Credit card information is requested to guarantee the reservation The balance of the stay is required directly at the hotel.<\/p>\n

In cases where a Sponsor or Point of Contact is making the reservation on behalf of a U.S. military\/civilian, the hotel will ask for the credit card information of the person making the reservation, substituting the payment information at the guest’s check-in.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to ask for US Government Rate?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To apply the Government Room Rate the reservation must be made through the reservation form on the hotel website, by email at info@hotelmaryvicenza.it<\/a>, or by phone at +39 0444-300855<\/a>.<\/p>\n

A copy of Travel Orders is requested at Check-in and for eligible US personnel, a Statement of Non-Availability is requested.<\/p>\n

Government Rate cannot be applied to reservations made through Travel Agents, Tour Operators or online booking systems (Booking.com\/Expedia\/Hrs etc.)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I cancel my reservation after the deadline for applying the penalty, am I charged for my stay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For U.S. military personnel On Orders cancellation policy without penalty is 1 day prior to check-out date. For late cancellation or No-Show is charged the amount of the first night.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Do you need more information?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Click and fill out the form or call us at +39 0444 300855 active 24h\/24<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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learn more<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ – Frequent Questions FAQ – Frequent Questions General questions If I cancel my reservation after the deadline for applying the penalty, am I charged for my stay? Cancellation terms without penalty vary depending on the period (high\/middle\/low season). When you make a reservation, the terms within which you can cancel your reservation without charge […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3163","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Frequently asked questions by guests | Hotel Mary<\/title>\n<meta name=\"description\" content=\"Find out all the answers to the most frequently asked questions by guests! Do you need more information? 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